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0kbaji handles your information with care, and this policy explains exactly what data we collect, how we use it, and what choices you have. Access and eligibility depend on your local law and eligible regions — read the sections below before you proceed.
When you open an account with us, we collect the details you provide during registration — your name, email address, contact number and the payment method you choose to use. Where you transact through Nagad, Upay or Bank Transfer, we record transaction references and amounts as part of your account activity log. We do not store your full wallet credentials; payment processors handle authentication on their own systems. We also collect technical data automatically — your device type, browser version, IP address and session timestamps. This helps us detect unusual access patterns and keep your account secure. We use your personal data to process account requests, respond to support queries, and where you have opted in, to send you account-related notices. We do not sell your data to third parties for marketing purposes. Retention periods vary by data type: transaction records are kept for as long as required under applicable rules, while inactive account data may be deleted after a defined period noted in the account closure process. Any changes to this policy will be published on this page before they take effect.
This policy covers data we collect directly through your account and your use of our platform. It does not extend to third-party sites or services linked from our pages, whose own privacy terms apply independently. Review the four areas below to understand what falls inside and outside our responsibility.
Any data you submit during login, registration or account recovery is covered by this policy. We control how that data is stored, who can access it internally, and how long it is retained before deletion or anonymisation.
Transaction references linked to your account — including activity via Nagad, Upay or Bank Transfer — are logged under this policy. We do not receive or store full wallet PINs or bank login credentials; those remain with the respective payment service.
Browsing behaviour on our platform — pages visited, games opened, session duration — is collected through cookies and analytics tools. This data is used to improve navigation and account experience, not to build a profile for external sale.
Links to external payment processors, game studios or support tools lead outside this policy's scope. Once you navigate away from our domain, the third party's own privacy terms govern. We are not responsible for how those services handle your data.
You have real, actionable choices about the data we hold. The account settings area is the first place to check — from there you can view the profile details we have on file and update any information that has changed. If something looks incorrect and the account area does not let you fix it directly, our support team can make a verified correction on request. You can also ask us what data we hold about you; we will respond through the contact route you used to raise the query. If you decide you no longer want an active account, you can request closure through our support channel, after which we follow the retention schedule in this policy for any records we are required to keep. Availability of specific data rights may depend on local law and eligible regions, so we recommend reviewing the support section below for the correct contact path before submitting a request.
Open the account settings page while signed in to see the personal details currently on file. If anything is missing or out of date, the edit fields are available there before you contact support.
Where a detail cannot be updated through self-service, contact our support team with your account reference and the corrected information. We will verify and update within our standard handling process.
If you want to know exactly what information we hold, send a written query through the support route shown on the contact page. We will respond to the channel you used to reach us.
Submit a closure request to our support team when you are ready. We will process the request and follow the data retention schedule in this policy for any records we are obliged to keep after closure.
For any question about this privacy policy — whether you want to review what we hold, correct a detail or understand how your data is used — use the routes below. We only list channels that are published and active on our site. Do not share your full wallet credentials or passwords through any support channel.
Start a live chat session from the support page while signed into your account. This is the fastest route for account-specific data questions. Have your account reference ready before you begin.
Send a written request to the email address published on our contact page. Include your account reference and a clear description of your query. Written requests create a record you can refer back to.
The account help section covers common privacy and data questions, including how to update contact details, close an account and understand what data is retained. Check there first before opening a new support request.
Our approach to your data is built around transparency and minimal collection. We collect what is needed to run your account and no more. The points below cover the four areas members ask about most when reading this policy.
We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how parts of the account area function, including saved login state.
Access to your stored data inside our systems is restricted to authorised staff handling support and compliance tasks. We apply access controls and logging to prevent unauthorised internal use. If we detect unusual account activity, we may prompt a verification step.
We keep transaction records and account history for as long as required under applicable rules. Profile data for closed accounts is anonymised or deleted according to the schedule described in this policy. We do not keep data longer than necessary.
When this policy changes, the updated version is published on this page before the new terms take effect. We recommend checking back periodically. Continued use of your account after a change is posted indicates acceptance of the revised terms.
The questions below cover what members ask most often about how we handle personal data, what rights apply to accounts, and how to reach us when something needs to change.
We collect the details you submit during registration — name, email, contact number and your chosen payment method. We also record technical data like device type and session timestamps automatically. We do not collect more than what is needed to run your account.
We do not sell your data to third parties for marketing. Data may be shared with payment processors like Nagad or Upay only to complete a transaction you initiate. Any third-party tool linked from our site operates under its own privacy terms, not ours.
Sign into your account and open the account settings page to view your stored profile details. For a fuller picture of what we hold, submit a written request through our email support route published on the contact page, with your account reference included.
You can request account closure through our support channel. After closure, we follow the retention schedule in this policy — some records are kept for as long as required under applicable rules, but profile data is anonymised or deleted beyond that period.
Cookies keep your session active and help us understand platform usage. You can adjust cookie preferences in your browser settings at any time. Note that disabling functional cookies may affect saved login state and parts of the account area that rely on session data.
This policy applies to all registered accounts on our platform. Access to and use of the platform — including the data rights described here — depends on your local law and eligible regions. If you are unsure whether this applies to you, check with your local legal adviser.